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Frontline ACH Quick Reference Cards

These user-friendly cards contain the information your frontline staff needs to know about ACH. The Frontline ACH Quick Reference Cards are provided to you in an electronic format to allow for customization and distribution. Designed to assist your frontline staff with handling payment calls and inquiries from accountholders, the cards provide critical information right at their fingertips regarding: 

• ACH Overview and Participants
• Standard Entry Class (SEC) code basics and SEC Code Reference Chart
• Funds Availability
• Return Timeframes
• Stop Payments
• Error Resolution and Exception Processing Chart
• Federal Government Payments: Deceased Accountholders and Tele-trace/Non-Receipt

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