Details
 

February 20, 2020
9:00AM-12:00PM

ACH for Frontline Staff

PacPay, Hawaii In-Person Workshop

Bank of Hawaii Center for Excellence | 111 S. King St., Honolulu, Hawaii 96813

AAP CEC

PacPay/WACHA Member & AAP Certified: $75
PacPay/WACHA Member: $80
PacPay Member, Non-WACHA Member: $130
Non-Member: $160

Your frontline staff are some of the most important people in your financial institution as they are the first people your customers see. Are these staff members educated on the basics of ACH to help better answer your account holders' questions? Unfortunately, we often overlook the importance of giving these staff members the basic training needed. This half-day interactive session will focus on the basics of ACH and will help provide your frontline staff with tools to help them answer questions regarding ACH. This session will include:

  • The participants and flow of an ACH Entry
  • The difference between a Stop Payment, Authorization Revoked and Unauthorized transactions
  • Documentation Requirements
  • The basics of Government Payments
  • Scenarios to help put it all together

Who should attend:  Suitable for Frontline and Call Center Staff, Anyone new to ACH Operations

3.6 AAP Credits | CTP Credits May Apply

Register Now

Contact

Toll Free Phone: 800-453-1843
Email: education@wacha.org 

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2020-02-20 09:00:00 2020-02-20 09:00:00 America/Detroit ACH for Frontline Staff PacPay/WACHA Member & AAP Certified: $75PacPay/WACHA Member: $80PacPay Member, Non-WACHA Member: $130Non-Member: $160 Your frontline staff are some of the most important people in your financial institution as they are the first people your customers see. Are these staff members educated on the basics of ACH to help better answer your account holders' questions? Unfortunately, we often overlook the importance of giving these staff members the basic training needed. This half-day interactive session will focus on the basics of ACH and will help provide your frontline staff with tools to help them answer questions regarding ACH. This session will include: The participants and flow of an ACH Entry The difference between a Stop Payment, Authorization Revoked and Unauthorized transactions Documentation Requirements The basics of Government Payments Scenarios to help put it all together Who should attend:  Suitable for Frontline and Call Center Staff, Anyone new to ACH Operations 3.6 AAP Credits | CTP Credits May Apply Contact Toll Free Phone: 800-453-1843Email: education@wacha.org  Bank of Hawaii Center for Excellence | 111 S. King St., Honolulu, Hawaii 96813